Question 1

Appointments

Accepted Answer

Please arrive on time for your scheduled appointment. Late arrivals of more than 15 minutes may need to be rescheduled or may incur a late fee.

Question 2

Cancellation Policy

Accepted Answer

We kindly request at least 24 hours' notice for cancellations or rescheduling. No-shows or cancellations with less than 24 hours' notice may be subject to a cancellation fee. Repeated missed appointments may require a deposit for future bookings.

Question 3

Health & Vaccinations

Accepted Answer

Dogs must be up to date on rabies vaccinations as required by law. Please inform us of any health concerns, injuries, allergies, or behavioural issues before the appointment. Sick dogs showing signs of contagious illness cannot be groomed and will be rescheduled.

Question 4

Matting Policy

Accepted Answer

Matted coats can cause discomfort and skin issues. Severely matted dogs may require shaving for humane reasons. Additional charges may apply for extensive de-matting. Autumn's Canine Grooming Lounge is not responsible for irritation, redness, or pre-existing skin conditions revealed after mat removal.

Question 5

Senior & Anxious Dogs

Accepted Answer

Senior pets and dogs with anxiety or medical conditions are groomed with extra care and patience. If a dog becomes overly stressed, we may stop the groom for their safety and comfort.

Question 6

Flea Policy

Accepted Answer

Dogs found with fleas may require an immediate flea treatment for the safety of other pets in our care. Additional charges may apply, and owners will be notified as soon as possible.

Question 7

Payment

Accepted Answer

Payment is due upon completion of the groom. Prices may vary depending on coat condition, size, temperament, and time required.

Question 8

Safety First

Accepted Answer

Grooming equipment is sharp, and grooming can occasionally reveal hidden skin conditions or cause minor nicks, especially on senior, anxious, or matted dogs. We will contact you immediately if any concerns arise during the grooming process.

Question 9

Right to Refuse Service

Accepted Answer

We reserve the right to refuse or discontinue grooming services at any time if: A dog displays aggressive or dangerous behaviour that poses a risk to itself, our staff, or other pets. A dog becomes excessively stressed, fearful, or uncomfortable during the grooming process. A pet is ill, injured, or has a medical condition that may make grooming unsafe. Severe matting, parasites, or other conditions are present that require veterinary attention before grooming. An owner fails to disclose important health or behavioural information. An owner repeatedly misses appointments, arrives excessively late, or does not comply with salon policies.

GROOMING POLICIES